Erin has over 25 years of experience in the health care industry and has extensive experience in quality improvement, eliminating waste, and improving efficiencies. She was a founding member of the Kaizen Promotion Office at Virginia Mason Medical Center, and received eight years of extensive kaizen training with Shingijutsu senseis including Chihiro Nakao.
Erin’s experience includes translating original Toyota Production System teaching material from its manufacturing-based context to health care. In addition, she trained and certified numerous leaders at Virginia Mason in kaizen tools and methods; created training materials and curricula for all levels of kaizen, from introductory courses to certification tracks for executive leadership; and has extensive experience in leading kaizen workshops and events. She has also served in multiple instructor roles of lean concepts and methods for a variety of audiences. Erin served as a principal at Rona Consulting Group (RCG) until it combined with Moss Adams in 2017. RCG’s founders were early adopters of the Toyota Management System in the health care setting.