Retail

Improve Loyalty, Operations, Profitability

In a world of ever-shifting customer desires, retailers must keep up and invest in building loyalty while also improving profitability.

Customers want to shop in-store and online from traditional and direct to consumer brands and they expect personalized service in every channel. As a result, many retailers have deployed disjointed systems that often can’t support real-time inventory, increase cost, and negatively affect customer experience.

Physical locations mean complying with a variety of tax regulations. Adding e-commerce makes this even more difficult with sales taxes based on the buyer’s location.

While retailers have vast amounts of customer data, artificial intelligence (AI) is required to use it to anticipate what customers want, provide the right offer at the right time, and deliver the personalized experiences that can increase customer lifetime value.

Our advisors can help your business overcome these challenges and thrive.

Conquer Industry Challenges

Get the guidance to help your business reduce operating costs while meeting customer expectations.

Improve Technology Usage

It’s critical to understand how to use technology to your advantage, from integrating your disparate systems to improving supply chain management, using automation to speed the customer journey without diminishing the experience, and designing a comprehensive AI strategy to use all the data you have to improve personalization.

Our advisors deliver the strategic and hands-on expertise to help you use technology as a competitive advantage, increasing visibility, streamlining operations, reducing costs, and raising customer loyalty.

Avoid Tax Penalties

Whether your business is bricks-and-mortar, brick-and-click, or pure e-commerce, it’s subject to a range of local, state, and federal tax laws that change regularly. When physical stores incur property tax liabilities, and every sale on every channel must comply with layers of sales tax regulations, it can be hard to keep up with current rules.

Our advisors keep an eye on the taxes affecting retail businesses, alert you to changes, and help you navigate changes across all channels. We can help you avoid overpaying tax liabilities and reducing your bottom line or underpaying them and incurring penalties. We will also help you identify tax credits for which you may qualify to help put money back into your business.

Protect Customer Data

The rich customer data that helps you customize experiences also makes you a target for cybercriminals who use increasingly sophisticated methods to try to infiltrate your systems. Successful data breaches can tarnish your brand reputation, decrease customer confidence, send prospective customers to competitors, and impact revenue.

Our advisors help you strengthen your cybersecurity, testing your current systems to evaluate your safety levels, identifying controls that would increase preventative measures, or determining if a new system could better protect your business and your assets.

Improve Store Build-outs

Growth is often accompanied by the need to open new locations, sometimes several at once. It’s important to monitor these build-outs closely and ensure the budget is met, or it will cut into the profits these new stores can yield.

Our advisors can help you create a plan that makes sense for your business, manage construction to keep it in budget, handle common area management, and audit leases to reduce the burden on your internal team.

Plan for the Future

For founders and retail business owners, their personal success is directly tied to the success of the company whether the end goal is to receive a lucrative acquisition offer or to build a beloved brand for the ages. But the complexity of long-term planning while also making sure things run smoothly day-to-day can be daunting.

Our advisors help you start planning early, to structure your business, management, and ownership plans to meet long-term goals for sustained revenues or personal financial growth.

Who We Serve

We're a trusted business partner to retail clients across the nation—from those with one store to those with more than 500—in a wide range of specialties, including:

Apparel
Automotive
Beauty
Grocery
Online
Sporting Goods

Expansive Industry Expertise

More than 600 clients in retail & beauty

More than 80 professionals specializing in retail

We serve retailers from "online only" to more than "500 locations"

Our advisors bring extensive retail experience that enables them to understand your challenges, keep up with changing regulations and policies that affect your business, bring fresh perspectives, and help your business thrive.

With our one-firm approach, you can tap into the full resources of our firm, integrating finance, tax, and audit concerns, along with technology and other key support areas.

Manage the Omnichannel Retail Landscape with NetSuite

Mid-market retailers need integrated ERP solutions like NetSuite to create seamless omnichannel experiences and improve operations for growth.

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