Grace has been implementing lean and total quality management (TQM) for over 30 years. She has coached leaders and staff to processes while enabling clients to grow as learning organizations. Her experience includes medical groups, hospitals, ancillary health care services, health plans, life sciences, manufacturing, and information technology.

Grace’s roles have included customer service engineer, project manager, lean coach, director of a lean transformation office, and others. She has been certified as a Lean Six Sigma Black Belt, Lean Bronze Sensei, licensed clinical laboratory scientist, and certified project management professional (CPMP). 

Grace served as a principal at Rona Consulting Group (RCG) until it combined with Moss Adams in 2017. RCG’s founders were early adopters of the Toyota Management System in the health care setting.

• Standardizing Sepsis Screening and Management via a Tele-ICU Program Improves Patient Care (Telemedicine and e-Health, August 2011)
• Centralized, Remote Care Improves Sepsis Identification, Bundle Compliance, and Outcomes (Chest Journal, October 2007)
• Screening for Severe Sepsis: An Incidence Analysis (Critical Care Medicine, January 2007)

• Improving On-time Appointment Starts
  (Institute for Industrial Engineers, Lean & Six Sigma Conference, 2013)

• BS, biological sciences and medical technology, California State University, East Bay
• MBA, St. Mary’s College of California