Bonnie began her career in 1997 as a clinical social worker in the state of California. She became immersed in lean in 2010 while working at California Pacific Medical Center, where she was selected for the inaugural class within the Quality Delivery Promotion Office. She worked with the medical center to plan, implement, and facilitate kaizen workshops and events for emergency departments on four campuses to align with A3-T objectives, and to support executive leadership goals. As a member of the Quality Delivery System faculty, she also taught lean modules and developed QDPO promotional materials.
Bonnie served as a principal at Rona Consulting Group (RCG) until it combined with Moss Adams in 2017. RCG’s founders were early adopters of the Toyota Management System in the health care setting.