Biography

Dahlia has been in the health care industry for over 20 years, and has been working with lean application in health care since 2002. She oversees lean practice groups and product development and guides health care systems with her expertise in quality and patient safety, process improvement, and strategic planning. Certified in lean from Shingijutsu Global, Dahlia coaches leaders in improvement methods, leadership development, and change management, delivering tangible, sustainable improvements. She serves a wide range of clients from large integrated delivery systems and academic medical centers to public health systems. She engages organizations at all levels, bringing together executives, boards, providers, frontline caregivers, and staff, to apply lean methodology and solve complex problems.

Dahlia served as a principal at Rona Consulting Group (RCG) until it combined with Moss Adams in 2017. RCG’s founders were early adopters of the Toyota Management System in the health care setting. Dahlia began her lean health care career at Virginia Mason Medical Center in Seattle, which was the first major medical facility to adopt the Toyota Management System to health care. Her contributions included reducing lead times and eliminating a backlog in the hospital’s Release of Information Department. As administrative director of patient safety, she managed the development of a nationally recognized Patient Safety Alert System, facilitated improvements in the culture of safety and patient outcomes, and achieved multi-million-dollar cost savings. She previously worked at the University of Tennessee Health Sciences Center’s Department of Ophthalmology and Swedish Medical Center.

Professional Affiliations

  • Member, American College of Healthcare Executives
  • Member, American Society for Healthcare Risk Management

Education

  • BA, psychology, University of Washington
  • MHA, University of Southern California